Shipping & Delivery

Dental Expert

At Dental Expert, we take pride in delivering professional-grade dental instruments and supplies to clients around the world. Our Shipping & Delivery Policy ensures transparency, efficiency, and trust, whether you're placing a small order or bulk request. Please review the following information regarding how we handle order processing, delivery timelines, shipping charges, and international logistics.

Order Processing

Once an order is received and payment is confirmed, our fulfillment team begins processing within one to three business days. This timeframe excludes weekends and national holidays. In the event of high demand or during promotional periods, processing may take slightly longer, though we aim to dispatch all orders as quickly as possible. Orders that include customized products, such as engraved tools or tailored kits, may require additional preparation time. In such cases, our team will notify the customer directly with updated timelines.

Domestic Shipping

For deliveries within Pakistan, we use trusted courier services to ensure reliability and speed. Standard delivery time typically ranges between two to five business days, depending on the delivery location. Orders shipped to metropolitan areas may arrive sooner, while deliveries to remote or rural areas may take a little longer. Customers will receive updates via email or SMS once their parcel has been dispatched.

International Shipping

Dental Expert proudly serves clients worldwide, shipping to most countries across Asia, Europe, the Middle East, North America, and more. We partner with globally recognized courier companies such as DHL, FedEx, and others to provide fast and secure international delivery. Standard international shipping typically takes seven to fourteen business days. For urgent orders, express delivery options are available in select countries, reducing delivery time to approximately three to seven business days. Delivery times may vary depending on destination country, customs procedures, and local courier operations.

Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of your order. The final shipping cost will be visible at the checkout before payment is completed. Occasionally, we may offer free shipping on selected products or for orders above a certain value. These promotions, when active, will be clearly displayed on our website and automatically applied at checkout. For international customers, please note that express shipping options will incur higher fees and must be selected manually during the ordering process.

Tracking Information

Once an order has been shipped, the customer will receive a tracking number via email or SMS. This number can be used to monitor the delivery status directly through the courier’s official website. If a tracking number is not received within a few days of placing the order, or if any issue arises with tracking updates, customers are encouraged to contact our support team for immediate assistance.

Customs, Duties, and Import Taxes

For international shipments, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These additional charges are not included in our product prices or shipping fees. Dental Expert does not have control over these charges and cannot predict what they may be. We recommend that customers check with their local customs office prior to placing an international order to better understand any potential charges.

Delayed Deliveries

While we aim to ensure all orders arrive within the estimated timeframe, certain external factors may occasionally cause delays. These can include weather disruptions, public holidays, customs clearance processes, or local courier service delays. In such cases, we strive to communicate proactively with our customers, offering updates and tracking assistance as needed.

Incorrect or Incomplete Shipping Details

It is the responsibility of the customer to provide accurate and complete shipping information during checkout. Dental Expert cannot be held responsible for orders that are lost, delayed, or misrouted due to incorrect addresses. If a mistake is identified after the order is placed, customers should contact us immediately. We will make every effort to correct the address before dispatch, but we cannot guarantee changes once the package has been handed over to the courier.

Shipping Support and Contact

If you have any questions about your shipment, need help with tracking, or want to inquire about express delivery options, our customer support team is ready to assist. You can reach us by email at [Insert your email address] or through WhatsApp at [Insert your WhatsApp number]. Our team is available during regular business hours to provide timely support and ensure your order is delivered successfully.